Sales cycles are a preoccupation for sales professionals? Where is the deal in relation to the cycle? Is the prospect progressing through the cycle as forecast? Organisations invest thousands of man hours in training and countless more in implementing them. There are more than two hundred and fifty titles on Amazon alone that cover the subject. They can be strategic, complex, intuitive even scientific. Take a detailed look at the range of books on offer and you would be forgiven for thinking that most sales cycles are broken. The majority of materials are all about simplifying, mastering, rethinking, shortening and taking control of them. In other words, sellers feel that theirs are too difficult, too long or out of control.
The problem, however, is more fundamental. They suck. They generalise behaviours on the assumption that if you put prospective buyers in a wide funnel at one end and take them through a series of qualifying and processing steps that they will pop out the other end and the cash register will ring. Sounds logical enough but they assume that it’s all about the seller. The buyer is reduced to a target, an object, a mark. If you are not offended by that you should be.
I for one, don’t want to be in their sales cycle. If I am in any cycle, I am in my buying cycle.
A rep from an alarm company once called me after I chose his competitors product. As far as he was concerned, he had the better product, a competitive price, had answered all my questions and managed all my objections. He had run the perfect ‘sales cycle’ and yet I hadn’t behaved in the way that he predicted. He had probably forecast me at 100% to his manager. His frustration was palpable. I went with a slightly more expensive option even though the products were broadly comparable. It made no sense to him and he told me so. The trouble was his competitor had been recommended to me by a trusted friend. It aced anything he could say or do and it wasn’t on his sales cycle. However, it was on my buying cycle.
Professional sellers often argue that they don’t mind being in someone else’s sales process at all. In fact many claim they actually like it. However, probe further and it becomes clear that this is out of a respect for their own craft. It’s rather like a musician being asked up from the audience to guest with the band. They like being sold to because they get the rules, understand the techniques and can take an informed and objective view of someone else’s performance.
Most of us though find them awkward, unsatisfactory and disagreeable. They are are built from the sellers perspective. They are all about closing and commissions. The buyer is someone with a business problem that needs a solutions but this is incidental to the fact that they are a budget holder and can make a purchasing decision. Not that a sales process is a bad thing. Not at all. It is only sensible to make sure that expensive resources requires to implement sophisticated solutions are allocated to the right buyers at the right time. However, any sales approach that doesn’t have the buyer at it’s centre is fundamentally flawed. Unless the sales cycle is unambiguously built around the needs of the purchaser to the extent that at it’s core, it is indiscernable from the buying cycle. It a sales cycle that sucks.